Handling Reactive Maintenance Emergencies
September 6, 2023
Even with rigorous preventative maintenance, reactive or emergency maintenance situations will arise. This introductory post covers tips for effectively handling reactive maintenance issues.
Reactive maintenance
involves responding to unexpected equipment failures or breakdowns. Here are tips for handling it smoothly:
- Have an emergency contact list handy to immediately reach critical contractors like plumbers or HVAC technicians.
- Keep spare parts on hand for common emergencies like leaks, electrical issues or appliance breakdowns. This speeds repair time.
- Brief staff on basic maintenance troubleshooting so they can quickly identify issues.
- Categorize issues by priority - urgent, high priority and low priority. Triage the most critical first.
- Outline contingency plans for how to work around equipment failures in different building systems.
- Document all reactive maintenance repairs and parts replacements thoroughly for future reference.
- Analyze reactive maintenance incidents to identify chronic issues and improve preventative maintenance plans.
- Reactive maintenance will always represent a portion of a maintenance program. Planning ahead ensures your team can respond quickly and effectively when the need arises.
Let us know if you have any particular reactive maintenance horror stories or lessons learned! We can cover reactive maintenance war stories in future posts.
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